How it Works
By using remote support, the technician can access your computer over the internet, see on his monitor whatever is on your monitor, and use his keyboard and mouse to control your computer as if he were sitting in front of it.
When the session has ended, the technician cannot access or control your computer until you start a new session. Communication between the computers is via a secure, encrypted connection so privacy and security are assured.Procedure
- Call us (613-592-8485) to discuss the problem and schedule a session
- Read and accept our Terms and Conditions. (The acceptance link is at the bottom of the page.)
- Begin the session, by clicking here (or here to use an alternative remote support program.)
- Follow the technician's directions to establish remote support.
...then sit back and watch as the technician fixes the problem